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International Automotive Technicians Network
Re: BBB complaint. Should I respond?
Posted to Shop Management Forum on 10/31/2006

I wouldn't worry about it, Scott. I would make a brief response stating what you have stated here. That the work was performed as agreed, the problem corrected as requested, the price as agreed. Don't make excuses or even try to explain your pricing -it's imma... Login to read more.