× Auto Repair Pros Member Benefits TechHelp Knowledge Base Forums Resources My iATN Marketplace Chat Pricing About Us Join Industry Sponsors Video Members Only Repair Shops Auto Pro Careers Auto Pro Reviews
Join Now
International Automotive Technicians Network
Re: BBB complaint. Should I respond?
Posted to Shop Management Forum on 10/31/2006

IMHO, this really is no big deal, but I would respond anyway.

State that you recommended other work, the customer declined it, and you charged accordingly for what you did end up doing.

It will at least be noted what transpired, as the customer probably to... Login to read more.