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Re: Free work or goodwill?
Posted to Shop Management Forum on 10/13/2006 1 Reply

A is the answer I would give. Call customer and advise her as to what "appeared" to have happened. (Light goes on) Gee, I did hit a curb. Offer the bandaid and the real repair and wait for her response. Goodwill the bandaid if needed but go for the paid correc... Login to read more.

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