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Re: Crazy customer WWYD
Posted to Shop Management Forum on 10/6/2006 4 Replies

A customer of mine had some work done. I upsold a belt for whatever reason and all was well when she picked it up. A *few weeks* later, she calls all bent out of shape over $40 (belt? labor? I don't remember). We explained the charge as being normal for wh... Login to read more.

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