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International Automotive Technicians Network
Re: 'Difficult customers' Ignorance is bliss? Huh??
Posted to Shop Management Forum on 9/28/2006

The transaction is so much smoother when you fill your plate with all the details needed to complete the job. If you are going to dump the responsibility of the call off on a receptionist/cashier/flunky and they are not prepared, then you can expect to have to... Login to read more.