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'Difficult customers' Ignorance is bliss? Huh??
Posted to Shop Management Forum on 9/27/2006 6 Replies

Following Chris from Enterprise's posts I notice a recurrent theme where somebody calls him without a clue as to what is wrong with the car, or why it should cost what it does. This practice is sometimes defended -- or at least excused -- with the rationale th... Login to read more.

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