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International Automotive Technicians Network
Re: Wasting a customer's money?
Posted to Shop Management Forum on 9/21/2006

This post by George Witt:

[...] [[...]]

contains one of George's statements that's really seminal:

"It's our job to give our customers enough information to make the decisions that are appropriate for them at this time."

We can't decide for them, we ca... Login to read more.