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International Automotive Technicians Network
Re: This business management and marketing stuff is tricky
Posted to Shop Management Forum on 9/17/2006

Honesty! I think I learned this from several new customers. After the first "fix" I perform, they have this glow as severla of them had gone to different shops and they couldn't find the fix, but charged for it. Some have been wallet-raped by dishonest shops. ... Login to read more.