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International Automotive Technicians Network
Re: The customer is always right. NOT!
Posted to Shop Management Forum on 8/17/2006

Bud the SA did give this customer the order the work should be done. I am not sure if the customer did not listen until the end of that list and just picked the "exhaust filter". We see a lot of people doing that first. Its not the way we do things. I know I s... Login to read more.