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Re: Great Service?
Posted to Shop Management Forum on 7/18/2006 2 Replies

Hello Dr. L,

I found this book and it's ad line on the SPC website. While not exactly in line with your post on training and leadership, it is a tangent to it:

Employee Motivation: What to Do when What You Say Isn't Working

Dr. Robert Wubbolding

Eighty... Login to read more.

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