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What do you owe a customer....?
Posted to Shop Management Forum on 12/4/1999 48 Replies

Just looking for opinions, Gentleman and ladies. After reading about Kelley Garvey's tragedy, it seems rather unimportant, but... A customer has a vehicle towed in with a no-start. The job is straightforward. An igniter is replaced with a Honda dealer part and... Login to read more.

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