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Re: Selling what they don't know they need
Posted to Shop Management Forum on 6/24/2006 1 Reply

One trouble with that thought.....it is rarely, IMHO, as profitable (or easy) to do repairs as it is to do maintenance. Also, the customer's stress (and therefore mine) are much lower doing maintenance. I HATE fixing broken cars. But I LOVE doing routine (and ... Login to read more.

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