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Re: Ok How should I have handled this?
Posted to Shop Management Forum on 6/24/2006 11 Replies

I trained under a Rolls-Royce Master who would actually interview a prospective customer before taking them in as one. I have actually witnessed him telling the owner of a $100,000.00+ car to get off his property, in so many well- spoken words. He instille... Login to read more.

11 Replies Received (View Replies)