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Ok How should I have handled this?
Posted to Shop Management Forum on 6/23/2006 99 Replies

First time customer calls up asking if we could look at her daughters 95 Cavalier, MIL is on runs bad. The Mother and Daughter drop it off, I write them up for the normal Dio time and call them when we find out what it is. Sure enough this thing is run way lea... Login to read more.

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