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International Automotive Technicians Network
Re: Brian and Joe and Ann
Posted to Shop Management Forum on 6/22/2006

I had that EXACT scenario in my shop years ago. It was really simple. I demanded cash from them when they came in to pay for their repairs! They got indignant, and I went over to my file cabinet and pulled out the file on their hot check from over 2 years prev... Login to read more.