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International Automotive Technicians Network
Re: My marketing strategy -- Refuse 'gravy work!'
Posted to Shop Management Forum on 6/11/2006

Hi Kevin

I know exactly how you feel. The service adviser is only selling what he is told it needs (Probably) the guy that checked it is more than likely the guilty one (flat rate & commission?)

You could report them to the local news or attorney general. ... Login to read more.