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International Automotive Technicians Network
Re: WWYD - Customer wants us to work for free?
Posted to Shop Management Forum on 6/7/2006 1 Reply

I would change them back for free. while the tech was getting paid to rotate them I would use the time to scmooze the customer and try and sell him on the shop, the techs experience level and the level of service our shop provides. A few compliments about his ... Login to read more.

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