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International Automotive Technicians Network
Re: Phone manners
Posted to Shop Management Forum on 6/7/2006

If I am short handed or with customers and my mom isn't around to answer I tell the caller that I am with 1,2, other custmers and can I call them back as soon as I'm done.

Never really had a problem and most people will have me call them back instead of bein... Login to read more.