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International Automotive Technicians Network
Re: Looking for Mr. “Good Customer”: Your input requested
Posted to Shop Management Forum on 5/27/2006

Thank you all for the feedback... ouch!

OK, the responses seems fairly unanimous, I seem to have gotten a reality check here. I have now in my hand (literally) Harry Beckwith's book “Selling the Invisible”, I've blown the dust off of it, and will re-read it ... Login to read more.