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International Automotive Technicians Network
Re: Figuring out 'fair', or at least trying to
Posted to Shop Management Forum on 5/26/2006

With respect to your title, "Fair" to whom?

Only you can determine what is fair to you. Only the customer can determine what is fair to him. His determination of what is fair will be judged by his expectations. How you have presented the process to him prior... Login to read more.