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International Automotive Technicians Network
Re: Figuring out 'fair', or at least trying to
Posted to Shop Management Forum on 5/26/2006

Hello John:

Yes, a lot of "flags" go up when the initial contact with the customer reveals a lot of work and parts replacement by well meaning but inexperienced mechanics.

Case in point this week:

Older Acura that the customer put in a thermostat and now... Login to read more.