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International Automotive Technicians Network
Re: Letting Customers know
Posted to Shop Management Forum on 11/24/1999

We raised our up front diagnostic fee from 32.50cocos to 75cocos overnight. The response we got totaly floored me. At 32.50 we lost a few people, 3-4%. At 75 no one has made a squeek! The higher number seems to reflect they are getting something of value. 32.5... Login to read more.