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International Automotive Technicians Network
Re: Letting Customers know
Posted to Shop Management Forum on 11/24/1999

We raised our labor rate 38% in the last 14 months. Of course, we quote by the procedure, not by an hourly rate. NO ONE noticed; maybe we are still too low!

We also raised our parts GP by about 10% No one noticed this, either.

All right, I'll be honest; we... Login to read more.