× Auto Repair Pros Member Benefits TechHelp Knowledge Base Forums Resources My iATN Marketplace Chat Pricing About Us Join Industry Sponsors Video Members Only Repair Shops Auto Pro Careers Auto Pro Reviews
Join Now
International Automotive Technicians Network
Re: Employees with an Attittude
Posted to Shop Management Forum on 11/21/1999 1 Reply

[...trimmed text...]

You're half right, George. The practice is called "sandwiching". The "proper" way to deliver negatives is to start with a positive, deliver the negative, then end with another positive. So I am told b... Login to read more.

1 Replies Received (View Replies)