Re: Top Ten Things Customers Look for In Auto Service

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Posted to Shop Management Forum on 5/1/2006

Hi Matt,

We made this list [Customer Bill of Rights] in 94. Can't remember where we got it from but it came from a list of the top consumer complaints at that time. (We threw in the smile part g.) It may have changed some. I read a more recent complaint list... Login to read more.

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