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International Automotive Technicians Network
Re: Top Ten Things Customers Look for In Auto Service
Posted to Shop Management Forum on 4/27/2006 1 Reply

[...trimmed text...]

Hey George,

Try these;

[...] acknowlegemnet of their arrival

3. An empathetic listener

4. A heart-felt conversation about their needs\goals\results for this vehicle

5. Convienence

6. A com... Login to read more.

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