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International Automotive Technicians Network
Re: Top Ten Things Customers Look for In Auto Service
Posted to Shop Management Forum on 4/27/2006

I got two race horses last year. A fellow that people just keep complimenting me on his service and a dog named Petey. The impact of the little dog has been unbelievable. A calming influence wrapped up in a little brown coat. Well maybe not the day he came out... Login to read more.