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International Automotive Technicians Network
Re: Top Ten Things Customers Look for In Auto Service
Posted to Shop Management Forum on 4/27/2006

HONESTY

Although we all say we are as honest as the day is long, and customers hear it at every business they go to, (what are they going to tell them, " we are dishonest here") We need to find a way to prove it to them. Login to read more.