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Posted to Shop Management Forum on 4/25/2006 11 Replies

Hi SMF,

I had a situation happen the end of last week and it is still eating at me.

I had a 98 Jeep Grand Cherokee for service. The customer called me specifically for ball joint replacement. Beginning of the week I gave him my quote he said thank you and ... Login to read more.

11 Replies Received (View Replies)