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International Automotive Technicians Network
Re: WWYD Ethics
Posted to Shop Management Forum on 4/23/2006

Dean , I had a customer , an old sick doctor that I suspect was deathly ill , misunderstand me when I told him the charges , he misunderstood to the tune of 2 grand and without question started writting out a check. I felt guilty for the split second hesitatio... Login to read more.