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International Automotive Technicians Network
Re: Customers that blatantly lie to you!
Posted to Shop Management Forum on 4/18/2006 1 Reply

Donald,

I think I would have stopped the inquisition when I found out she had dropped the car at Dave's [ie: she had lied to me]. After that I think I would only have done business with her and hubby if there were cobwebs covering my toolbox drawers.

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