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International Automotive Technicians Network
Re: Customers that blatantly lie to you!
Posted to Shop Management Forum on 4/18/2006

Flip side..........had a shop last year that often called me and the "other guys" simultaneously for the same (delivery) part. Would keep the one that arrived first and send the second one back. Needless to say, I sent him to the order desk (and fixed prices).... Login to read more.