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International Automotive Technicians Network
Re: Customers that blatantly lie to you!
Posted to Shop Management Forum on 4/18/2006

Donald

We also, like every other shop in America has customers that do not show up for an appointments. I guess we are no different than doctors and anyone else who schedules and sells time for a living.

We work hard and try to SELL the appointment. I woul... Login to read more.