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International Automotive Technicians Network
Re: Selling Unneeded Work
Posted to Shop Management Forum on 3/22/2006

I have experienced a kind of "shop 1/shop 2" thing here many times.

A customer comes in and we say he needs to fix leaking intake gaskets, replace his tires, fix his ABS, and replace his worn brakes and change fluids.

So he goes away. He has the tire store... Login to read more.