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International Automotive Technicians Network
Re: Marketing 110--The Customer Survey
Posted to Shop Management Forum on 11/12/1999

I didn't have 'the form' handy yesterday when our BEST customer came in, so I just asked him and jotted his answers down on whatever was handy. The question as asked was, 'What do you look for when choosing a repair facility?'

His answers were:

1. q... Login to read more.