× Auto Repair Pros Member Benefits TechHelp Knowledge Base Forums Resources My iATN Marketplace Chat Pricing About Us Join Industry Sponsors Video Members Only Repair Shops Auto Pro Careers Auto Pro Reviews
Join Now
International Automotive Technicians Network
What is a customer?
Posted to Shop Management Forum on 3/16/2006 24 Replies

Greetings,

When shops say they have a customer base of XXX what does that mean? Does that mean people? If one household has three cars is that one or three customers? If a customer comes in once and hasn't returned in 6 months are they counted? If a "good" c... Login to read more.

24 Replies Received (View Replies)