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International Automotive Technicians Network
Re: Customer complains of high part prices
Posted to Shop Management Forum on 3/14/2006 1 Reply

When I have a customer question my parts prices, I treat it like any other objection. Questions back to the customer usually get them realizing on their own what they already know. I have to, in order to be here next week! The reason? Cause it's the truth! Reb... Login to read more.

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