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International Automotive Technicians Network
Re: Customer complains of high part prices
Posted to Shop Management Forum on 3/10/2006 1 Reply

When given a comment like "I can get that part at Auto Zone for $[...]" I usually respond with: "Yep, so can I. But do you REALLY want me to put that stuff on your car?"

I then explain the analogy of going to some "ball game" in the city and getting to y... Login to read more.

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