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International Automotive Technicians Network
Re: Customer complains of high part prices
Posted to Shop Management Forum on 3/10/2006

I would say "We use genuine parts, which are quite a bit better quality than the imitation parts sold at AZ"

Lower quality parts may cost less today but if they fail next year it ends up costing you more. That's why we don't recommend them. If you would like... Login to read more.