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International Automotive Technicians Network
Re: Customer complains of high part prices
Posted to Shop Management Forum on 3/10/2006 1 Reply

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"Good comebacks" don't work well in the long run...trust me, I know (g).

I am finding that: "I don't understand what you mean." together with a puzzled look and tone works excellent. Repeat as neede... Login to read more.

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