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International Automotive Technicians Network
Re: WWYD - Trying to 'fix' customer
Posted to Shop Management Forum on 2/28/2006

Hey Paul,

Had a similar situation years ago. The customer swore some smell from engine was making him sick. I could not smell a thing. He complained 3 or 4 times until I told him the only thing I could do was change the exhaust manifold gaskets(even though l... Login to read more.