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International Automotive Technicians Network
Re: How to say 'No' to a hypochondriac, should you?
Posted to Shop Management Forum on 2/22/2006

Hi Donald,

I have a customer like that. He has a 96 Buick Roadmaster and a 96 ParkAve. When one gets a battery, the other one gets a battery too. One needs 4 new tires, the other one gets 4 new tires. It's what he wants, gives him peace of mind. Stupid? I do... Login to read more.