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Re: How to say 'No' to a hypochondriac, should you?
Posted to Shop Management Forum on 2/22/2006

I've had customers come in (with late model cars) for a tune up. I look up their record and see I just did a tune up less than 10k miles ago. I call them and ask why they want the tune up. They say it's over a year since we had it tuned up. I explain to them t... Login to read more.