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Re: Is there such thing as a loyal customer anymore?
Posted to Shop Management Forum on 1/12/2006

I agree with Hal on this one, but I think alot of buying decisions are spontaneous as well. If he was at Sams and saw they had tires on sale, he probably thought I might as well get them while I am here, and if he was ever in another shop and they suggested so... Login to read more.