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Re: Is there such thing as a loyal customer anymore?
Posted to Shop Management Forum on 1/12/2006 2 Replies

Well said, Hal. I remember I had a customer once that told me he went elsewhere for oil changes and maintenance because he did not want to "trouble" me with that. He thought all I did was the tough stuff and left the "easy" work to others. He wasn't being disl... Login to read more.

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