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Analyzing Some Recent Service
Posted to Shop Management Forum on 10/26/1999 7 Replies

While in Plano, my wife and I did some shopping at a mall on the last day of our trip while waiting for the time to go to the airport. While at the mall, I stopped into a Starbucks for a coffee (first visit to Starbucks for me).

First impression? Confusion. ... Login to read more.

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