[...trimmed text...]

Here's another passage I found at:

[...] [[...]]

This passage helps to explain the "80% failure rate of TQM" as well as the intolerance and rejection on the part of employees and managers:

... Login to read more.

iATN Members:
Login to read this message and participate
Auto Repair Pros:
Join iATN to read this message and others
Vehicle Owners:
Find a nearby iATN member to repair your vehicle