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International Automotive Technicians Network
Re: But it's only broken bolts
Posted to Shop Management Forum on 12/5/2005

On this type of job I explain that it is by the hr. It will take as long as it takes. eight out of ten customers accept this. The other two take the vehicle out of here. Either way is fine by me. At some point the customer has to trust me. If they dont, I dont... Login to read more.