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Re: Re: Caving in to the customer...
Posted to Shop Management Forum on 11/17/2005

Michael,

Once we quote a price, unless we made a mistake we don't change it. Instead I ask to see the competing price to see if it is an apples-to-apples comparison. Usually it isn't.

Re tires, although not a tire shop, we keep an eye on our customers' tir... Login to read more.