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Re: Responding to Tow-Service Hijacking a customer
Posted to Shop Management Forum on 10/20/2005 1 Reply

Kelly,

Most tow truck drivers are OK; although several have irritated me by, for instance, "diagnosing" a towed vehicle (and telling the customer what's wrong with his/her car). So far,I have been able to control my emotions but it's always at the tip of my ... Login to read more.

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